Shipping Information

Shipping Partners

At Print Station, we aim to provide you with convenient and reliable shipping options to ensure your orders reach you seamlessly. We collaborate with trusted partners to deliver your products efficiently.

Door-to-Door Delivery

For direct delivery to your doorstep, we exclusively use The Courier Guy. With their proven track record and commitment to service excellence, we believe they are the best in the market to handle your deliveries.

Collection Points

If you prefer a more hands-on approach, you can choose to collect your order from one of our two convenient locations:

  1. Ink Station Parklands
  2. Ink Station Glengarry

Collection Process

Direct to Your Door

Once your product is out of production, we dispatch it promptly using The Courier Guy for door-to-door delivery. For orders exceeding R1000, we provide complimentary economy shipping, which typically takes between 2-5 days.

Pudo Destination

Alternatively, for added flexibility, you can opt for Pudo destination. In this case, you’ll receive a notification to collect your order from a designated Pudo point.

In-Store Pickup

For those who prefer a more personal touch, you can choose to collect your order from either of our local stores:

  • Ink Station Parklands: Free of charge
  • Ink Station Glengarry: Upon arrival, you will receive a call notifying you that your order is ready for pickup.

Shipping Costs

We value your patronage, and for orders exceeding R1000, we offer free shipping with our economy option. For orders less than R1000, you have the following choices:

  • Economy Shipping (2-5 Days): R100
  • Express Shipping (1-3 Days): R150
  • In-Store Pickup: Free

Important Information

Please note the following important details:

  • Customer Responsibility: It is the customer’s responsibility to ensure that they are present at the specified location when the courier attempts delivery. If the customer is unavailable, and the courier attempts delivery, an additional shipping fee will be charged.

  • Courier Operations: As courier services are third-party entities, we have no control over their operations. We cannot arrange deliveries for specific times due to the courier’s delivery schedule.

  • Goods Inspection: Upon receiving your order, please inspect the goods immediately. If you notice any damage, kindly alert us promptly so that we can take quick and decisive action.

  • Address Details: Customers are responsible for ensuring the accuracy of their delivery address. If the location is challenging to find or if additional information is required for delivery to business premises, shopping malls, office buildings, or universities, please provide relevant details, including the contact person who may receive the order on your behalf.

  • Delivery Tracking: We provide customers with courier tracking details via email once the order has been booked for collection at our location. This allows you to monitor the status and expected delivery time of your order.

  • Print Station Disclaimer: We cannot be held liable for delays caused by incorrect address details or lack of information supplied. Regardless of the circumstances, Print Station cannot be held responsible for any delays in the order delivery.

At Print Station, your satisfaction is our priority. If you have any specific shipping inquiries or requirements, feel free to reach out to our customer service team.

Thank you for choosing Print Station!

Frequently Asked Questions (FAQ)

A1: During the checkout process, you will be prompted to select your preferred delivery option. Choose from door-to-door delivery via The Courier Guy, collection at one of our locations, or other convenient choices.

A2: Pudo destination provides you with the option to collect your order from a designated Pudo point. You will receive a notification to collect your order at your convenience.

A3: For orders exceeding R1000, we offer complimentary economy shipping with a delivery time of 2-5 days. For orders less than R1000, shipping fees vary based on your chosen option – Economy Shipping (R100), Express Shipping (R150), or In-Store Pickup (Free).

A4: It is the customer’s responsibility to be present during the courier delivery. If you’re unavailable, an additional shipping fee may be charged. We recommend coordinating with the courier for any special delivery instructions or liaising directly with them for specific circumstances.

A5: Yes, we provide customers with courier tracking details via email once the order has been booked for collection at our location. This allows you to monitor the status and expected delivery time of your order.

A6: Unfortunately, we cannot arrange deliveries for specific times as we have no control over the courier’s delivery schedule.

A7: Upon receiving your order, please inspect the goods immediately. If you notice any damage, alert us promptly so that we can take quick and decisive action to resolve the issue.

A8: Ensure that your delivery address is correctly entered. For challenging locations or business premises, provide additional information during checkout. This includes details about the location, building, or office block, and a contact person who may receive the order on your behalf.

A9: Once an order is placed, it is challenging to change the delivery address. Please double-check your details during checkout to avoid any issues.

A10: Print Station cannot be held liable for delays caused by incorrect address details or lack of information supplied. Regardless of the circumstances, we cannot be held responsible for any delays in the order delivery.

A11: If the courier attempts delivery multiple times without success, you may be charged additional fees. We recommend coordinating with the courier or providing alternative delivery instructions to avoid any inconvenience.

A12: Once your order is dispatched, redirecting it to a different address becomes challenging. Double-check your delivery details during checkout to ensure accuracy.

A13: Contact The Courier Guy directly to discuss rescheduling options. Keep in mind that they may have specific procedures for rescheduling deliveries.

A14: In rare cases, there may be discrepancies in the tracking information. If you haven’t received your order after it’s marked as delivered, contact us immediately, and we will investigate the issue with the courier.

A15: Once an order is placed, changing the shipping option becomes challenging. Ensure you select the correct option during checkout to avoid any issues.

A16: If you receive the wrong item or an incomplete order, contact our customer service team immediately. We will work to resolve the issue and ensure you receive the correct products.

A17: While we provide in-store pickup as a convenient option, specifying a preferred time may not be possible due to store operational constraints. You will be notified when your order is ready for pickup.

A18: In the rare event of a lost order, we will work with the courier to locate your package. If it cannot be found, we will arrange for a replacement or a refund, depending on your preference.

A19: Once your order has entered the processing phase, cancellations or changes become challenging. Please contact our customer service team as soon as possible, and we will do our best to assist you within the limitations of the processing stage.

A20: If you notice any damage to the package after accepting the delivery, please document the condition and contact us immediately. We will guide you through the necessary steps to address the issue.