Refund and Return Policy

1. Overview

At Print Station, we strive to ensure the highest quality in all our custom-made products. This policy outlines the terms and conditions regarding returns and refunds, ensuring clarity and fairness in accordance with the Consumer Protection Act of South Africa.

2. Customer Responsibilities

Artwork Requirements: Customers are responsible for providing print-ready artwork according to the specific requirements listed for each product. We do not accept responsibility for errors in printed artwork due to incorrect or incomplete submissions.

Approval Process: For orders requiring design services, customers must approve the artwork via email or our form-based workflow before printing. It is the customer’s responsibility to thoroughly check for content errors, spelling mistakes, and other inaccuracies.

3. Colour Matching

We do not guarantee exact colour matching. If colour accuracy is critical, customers are encouraged to request a full-colour proof before proceeding with the order. This service is available upon request and incurs an additional fee.

4. Reporting Issues

•If a customer receives an incorrect or faulty product, they must complete the provided issue form, detailing the specific problem and including a photo of the product using the form’s camera capture function.

•All issues must be reported within 7 days of receiving the product.

5. Investigation Process

•Our team will investigate reported issues within 2 working days.

•If the error is confirmed to be on our part, we will offer a reprint or a refund.

6. Reprint and Refund Process

Reprint: Reprints will be processed within 1-2 working days after the investigation is complete.

Refund: Refunds will be processed within 7 days after the investigation is complete.

•Depending on the product, we may request the return of the incorrect item at our cost.

7. Free Shipping

•Free shipping is available for orders above R1000 within South Africa, excluding farm lands, hard-to-access townships, and other areas where couriers do not deliver.

•Customers in excluded areas will be responsible for shipping costs.

8. Exclusions

•Refunds and reprints will not be offered for minor colour variations or delays caused by the customer’s failure to provide print-ready artwork or approve the artwork on time.

•Our production timelines commence once full payment is reflected in our bank account and artwork approval is received from the customer.

9. Policy Communication

•This return and refund policy is available on our website.

•Customers must accept our terms and conditions before placing an order.

10. Policy Updates

•We reserve the right to update this policy as needed to ensure clarity and compliance with current laws. Customers are advised to review the policy periodically.

By placing an order with Print Station, you agree to the terms and conditions outlined in this return and refund policy.

Contact Us

For any questions or concerns regarding this policy, please contact us at:

Email: [Your Email Address]

Phone: [Your Contact Number]

Address: [Your Physical Address]